1. Cancellation before analysis begins
You may request cancellation for a full refund before substantive analysis begins. “Analysis begins” means a reviewer has started listening, measuring, annotating, scoring, comparing, or drafting the personalized report. Automated order handling and file validation alone do not count as substantive analysis.
2. After analysis begins
Because reviewer time is reserved and the work is personalized, fees are non-refundable after substantive analysis begins except where this Policy or applicable law provides otherwise. Disagreement with professional judgment, a score, or a release recommendation alone is not a defect and does not create a refund right.
3. Missing or materially incorrect work
Report a missing promised section or material factual error within seven calendar days after delivery. We will first correct or redo the affected portion at no additional charge. If we cannot provide the promised deliverable after a reasonable opportunity to cure, we will refund the amount fairly attributable to the undelivered portion, or the full order where the central deliverable was not provided.
4. Delivery delays
Delivery targets begin only after cleared payment and complete usable materials. If a delay is caused by incomplete materials, customer response time, platform outage, force majeure, or an agreed extension, it is not a missed target. For an unexcused material delay, you may cancel for a full refund before the report is delivered. Accepting the completed report resolves the delay remedy unless law requires otherwise.
5. Wrong file, new mix, and duplicate orders
Tell us promptly if the wrong file was uploaded. One replacement may be accepted before analysis begins. A new mix, master, rewrite, or substitute song after analysis begins is a separate review. Verified accidental duplicate charges will be refunded; intentionally purchasing multiple Next Song quantities creates separate song credits.
6. Ineligible or unsafe submissions
We may reject an order involving rights uncertainty, illegal or harmful material, malware, abuse, fraud risk, or inability to perform the requested service. If rejected before substantive analysis, the service fee will be refunded, subject to applicable law and disclosed non-refundable processor fees, if any.
7. Coupons and credits
Coupons reduce the amount eligible for refund and have no cash value. Any discretionary credit will state its amount, eligible service, expiration, transferability, and whether it may be combined. No unannounced credit terms will be imposed after purchase.
8. How to request a remedy
Email support@ismysongahit.com with the order email, order number, song title, and requested remedy. We may verify identity and payment. Nothing in this Policy removes a non-waivable consumer right or lawful card-network dispute right.